The conversation with DOCYET is fully-automated. That means that users are talking with an intelligent computer rather than a human call-center agent. Our algorithms use thousands of data points to recognize the user's context and determine the best healthcare advice for this specific situation. Taking all the data into account, our Bot is able to provide an individual advice in seconds rather than minutes.
To provide the best healthcare advice, DOCYET has created a platform that combines medical knowledge, data about doctors in multiple countries and innovative digital services. We are working really hard to develop more capabilities every day and add new partners to our platform to create the best healthcare experience possible for our users.
Communication with our AI works via a conversational interface. Patients can simply text (and soon also speak) with our computer. We have developed our own NLP-Stack that is capable to recognize and understand the intent of users text-input and also answer in a natural language. We use a mix of buttons, graphical-UI elements and text queries to deliver a great user experience.
A bot is not always better or worse than a human agent, he is just different. We are trying to use algorithms where it makes sense - because they can analyze more data, do better recommendations or can easily understand and speak multiple languages. So the purpose is not to save costs, but to serve patients and customers better.
No private health-data will be sent to external servers, your data is protected
The service is available at any time of the day and without waiting times
Our bot can understand and speak different languages
Our AI is learning from the interactions and is getting better every day